★★★★★
Very friendly and informative, service was completed quickly and the cost very reasonable. They were also very honest in advising me an upgrade was an unnecessary expense.
Google review
Microsmith repairs
Tech Support Newport
Microsmith Electronics provides practical tech support from our Newport workshop. Whether your laptop is running slowly, you have forgotten a password, your printer has stopped working, or you need help setting up a new device — we can help you get sorted quickly.
- Walk-ins welcome
- Same day repairs
FreeQuote
FastTurnaround
12Month warranty
5.0Rated
Google reviews
Customers trust Microsmith
Recent five-star feedback from repair customers across Newport and South Wales.
★★★★★
Great experience. Even though I walked in off the street with no advance notice, they fixed my phone, including getting parts, with a new microphone and battery in 3 hours. It was a reasonable price and the quality...
Google review★★★★★
In December Mike built my new gaming PC from parts that I had been gathering over the year. Mike was also helping me pick the correct parts that would suit my build. The build time took less than...
Google review★★★★★
I must say that this shop is fantastic, the owner, Mike, is extremely knowlegable, helpful, patient, kind and someone I'd spend a few hours with in the pub. Excellent service and dealing with someone whose priority is not...
Google reviewWe support home users, small businesses and self-employed individuals across Newport and the surrounding area. No call centres, no remote support — you bring it in and we sort it in the workshop.
Free quote before any work begins. Walk-ins welcome at our Newport workshop.
Tech support services we provide
Start quote
Start quote
Start quote
Start quote
Start quote
Start quote
Start quote
Start quote
Slow laptop or PC
Diagnosing and resolving performance issues — failing drives, low memory, overheating, malware and general system bloat. We identify the cause and recommend the most practical fix.
Virus and malware removal
Full system clean-up following infection. Malware, adware and unwanted software removed. Security recommendations provided to reduce the risk of reinfection.
Forgotten Windows password
Recovering access to a locked Windows account — including local accounts and Microsoft account recovery guidance.
Data recovery
Retrieving lost files, photos and documents from failed or accidentally formatted drives. We advise on likelihood of recovery before starting any work.
New device setup
Setting up a new laptop or PC — transferring files, installing software, configuring accounts and making sure everything works before you leave.
Wi-Fi and network setup
Home and small business Wi-Fi configuration, router setup, network troubleshooting and connectivity issues resolved.
Printer setup and troubleshooting
Printer installation, driver issues, connectivity problems and print quality faults diagnosed and resolved.
Software installation and configuration
Microsoft 365, Google Workspace and other software installed, configured and set up correctly. Email accounts, cloud storage and shared drives set up where needed.
Why choose Microsmith for tech support
In-workshop — not remote
You bring the device to us. We work on it in the workshop and you collect it once it is sorted. No remote sessions, no uncertainty about what has been accessed.
Plain English, no jargon
We explain the problem clearly and tell you what we are doing before we do it. If a fix is not practical or cost-effective, we will say so.
Home users and small businesses
We help individuals, families and small businesses equally. Whether it is a personal laptop or an office machine, the service is the same.
Free quote before any work
We assess the issue and tell you what the fix involves before we start. No surprise charges.
Newport-based — no posting required
Bring it in to our workshop at 31 Russell Drive, Newport. No posting away, no waiting for return couriers.
Windows and macOS support
We support both Windows PCs and Apple computers for workshop-based tech support. That covers setup, troubleshooting, account recovery, software configuration and general day-to-day device problems.
Tech support questions
My laptop is very slow — can you fix it?
Yes. Slow laptops are usually caused by a failing hard drive, low memory, overheating or software problems. We diagnose the specific cause first and then recommend the most practical solution — which is often an SSD upgrade rather than a full replacement.
Can you recover files I accidentally deleted?
It depends on how the files were lost and how the drive has been used since. We can assess the likelihood of recovery and give you an honest answer before starting any work.
Do you help with Microsoft 365 or Google Workspace setup?
Yes. We can install, configure and set up Microsoft 365 or Google Workspace accounts, including email, cloud storage and shared drives for home or small business use.
Can you help with a computer that will not turn on?
Yes — a computer that will not power on can be a tech support issue (software/boot fault) or a hardware fault. We diagnose both. See also our page for hardware-specific faults.
Do you support Macs as well as Windows?
Yes. We provide tech support for both Windows and macOS. For hardware repairs on Mac devices, see our and pages.
Need tech support in Newport?
Bring your device to our Newport workshop. We will assess the problem and give you a clear quote before any work begins. No obligation to proceed.
More device repairs
Ready to get this sorted?
Tell us what needs repairing and we will confirm the best next step before any work begins.
Get a Free Quote